Service Advisor

Service Advisor

Family Toyota of Burleson - Burleson, TX

Job Description

The Automotive Service Advisor helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

  • Responsibilities:
  • * Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • * Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
  • * Ensures that required documentation is complete and is in compliance with regulations and standards
  • * Complies with and enforces all safety policies and procedures
  • * Ensures an appropriate parts inventory is maintained
  • * Helps manage the service repair team
  • * Promotes a "white glove" environment to showcase the repair facility
  • * Accepts accountability for service delivered to our valuable customers
  • Qualifications:
  • * High school diploma or GED required; some post high school education or training preferred
  • * Verifiable customer service performance record and/or training required
  • * One year of relevant experience
  • * Broad scope of automotive mechanical/electrical knowledge
  • * Unrestricted driver's license and clean driving record
  • * Neat, clean, professional appearance
  • * Impressive work ethic
  • BENEFITS
  • * 401(k) Plan
  • * Health Insurance
  • * Life Insurance
  • * Holidays
  • * Vacation
  • * Personal Days

Click the button to fill out our Employment Application!

Employment App
Dealer Information
Family Toyota of Burleson 801 S. Burleson Blvd Burleson, TX 76028 Get Directions
Sunday:
CLOSED
Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 8:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 8:00 PM
Saturday:
8:30 AM - 8:00 PM
Sunday:
CLOSED
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM
Sunday:
CLOSED
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM
Phone: